According to Skytrax the awards are “based on 12 million survey questionnaires completed by over 100 different nationalities of airline customers during the nine month survey period in 2011/2012, covering more than 388 airports worldwide”.
First place went to Incheon International Airport in South Korea, with Singapore’s Changi and Hong Kong in second and third.
Beijing Capital International Airport was fifth, Kuala Lumpur eighth and Central Japan International Airport 10th.
Skytrax (airlinequality.com) dsecribes itself as “the world’s leading airline and airport review site for over 681 airlines and 725 airports”.
Incheon, which is the main airport for the Korean capital, Seoul, also won the top accolade from Skytrax in 2009, and has been rated by the Airports Council International as the best airport in the world for seven years in a row, from 2005 to this year.
Edward Plaisted, Chairman of SkyTrax, looking at the way Asian airports dominated the survey, noted, “The real differentiator that comes across in customer feedback is that the service culture across these Asian airports is very often at a much higher quality level and, most importantly, [is delivered] in a consistent manner.”
Bangkok’s Suvarnabhumi Airport came 25th overall and 10th in the list of airports handling 30 to 50 million passengers a year. Phuket is not yet ranked by SkyTrax.